Barcode in Nokia device does not match physical card

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What do I do if the barcode in my Nokia device does not match the physical card?

Barcode in Nokia device does not match physical card
If the barcode in CardStar does not appear to match the barcode on your physical card, you may need to adjust the symbology (barcode design) to find the right match.

Change Barcode Symbology

To change the symbology of any card:
  1. Open CardStar and select the Menu button in the top left-hand corner (3 bars).
  2. Select the card you wish to edit.
  3. Select the Options button in the lower left hand corner and select Edit.
  4. Select Barcode Symbology.
  5. Scroll through to view the different symbologies to find your best match.
  6. When a desired match has been selected, select OK and Save.

Invert a Barcode

Some merchants display their barcodes inverted.

To invert a barcode in CardStar:
  • Navigate to the Edit Card page.
  • Check the box next to "Draw Barcode upside down". 
  • Save.
Note: Editing this setting does not effect the scannability of the barcode in CardStar, it just makes the barcode in CardStar look more like the physical card.

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Unable to Find Barcode Match

If you still are unable to find a perfect match to your card, we recommend you set the symbology back to Auto. Scanners at registers are programmed to read many different types of symbology. Even though the barcode design may not match your card, most scanners should still be able to read the barcode and decipher your membership number.
 
You can also send in a picture of your card to one of our support specialists at support@cardstar.com if you would like us to analyze a barcode for you.

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